Refund policy
Returns
We want you to be completely satisfied with your purchase. If for any reason you are not happy, you may request a return within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused, in its original packaging, and in the same condition that you received it.
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Certain types of goods are exempt from being returned (such as intimate or sanitary products, perishable goods, and digital items).
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed back to your original payment method within 5–10 business days.
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Shipping costs are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange it for the same item, please contact us first.
Return Shipping
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Customers are responsible for paying return shipping costs unless the item is defective or wrong.
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Depending on your location and the supplier, the return address may vary. Please contact our support team before sending back any items.
Suppliers & Multiple Shipments
Please note that our products are sourced from multiple suppliers. This means that return addresses and processing times may differ depending on the item you purchased. Our support team will guide you through the correct process for your specific order.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
📧 [offkauf@gmail.com]